Job Description
Title: Customer Service Representative
Location: Manila
Type: Full Time
Workplace: remote
JobDescription:
Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Provides accurate information about products and services to customers
- Resolves customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
- Undergraduates are welcome to apply
- Must be 18 years of age or older
- Previous customer service experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Must be able to meet the equipment requirements for work at home setup
- Must be authorized to work in the Philippines