Job Description
CUSTOMER SERVICE REPRESENTATIVE
Location Irvine, California
ZIP/Postal Code 92618
Job Type Contract
Category Customer Service
Req # HSW-675379
Pay Rate $16 – $24 (hourly estimate)
JOB DESCRIPTION
Insight Global is looking for a remote customer service representative for one of their largest healthcare clients located in Southern California.
Specific Duties:
1. Answer 50-70 Inbound Calls daily
2. Resolve Member Inquiries
3. Provide Copay-Coinsurance information
4. Provide Authorization status
5. Provide Network information
6. Handle Member Complaints
7. Master internal department workflow processes
6. Ability to demonstrate Empathy/Compassion
Shift Start/End Time: 8:30 to 5:00 pm Mon-Friday
REQUIRED SKILLS & EXPERIENCE
– 1 year of call center experience (from a health plan or call center)
-Claims knowledge
– Eligibility
– Risk – payment methodologies (FFS vs CAP)
– Ability to attain quality call outcomes – provide 5 star service
NICE TO HAVE SKILLS & EXPERIENCE
Bilingual