About the Role
Title: Customer Service Representative
Remote
AR – Work from home
Full time
JobDescription:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary: We are currently recruiting top talent for our Eastern and Central time zones for Medicare Retiree Solution Customer Service Centers.
Training will last 13 weeks, Monday-Friday.
Training hours will be an 8-hour shift btw 8am -6pm in your local time zone. No time off will be allowed during this time.
Once training is over, the candidate will work a shift schedule of 9:30 AM- 6:00 PM in their local time for 12 months. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8 hr. shift between the hours of 8a-6pm local time
$17.50 per hour non-negotiable.
Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.
Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
– Utilizes compliant documentation standards
– Provides empathetic and member centric service
– Exceeding our members expectations is our standard
– Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved
Required Qualifications: Demonstrated ability to be empathetic and compassionate
Ability to apply patience
Adaptability
Basic computer, typing and telephony skills
Or, equivalent military experience.
Preferred Qualifications: Customer Service experiences preferred.
Education: High School diploma, G.E.D. or equivalent experience