About the Role
Customer Service Representatives/Healthcare-Remote
- Full-time
Do you enjoy helping others, answering questions and resolving problems? Do you haveany experience in the healthcare/medical field or are you interestedin pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career whileworking fromhome?
Qualifications:
- High School Diploma or equivalent
- 1-2 years of experience working in a call center environment as a customer service representative
- Effective verbal and written communication skills; strong typing and analytical abilities
- Active listening and problem-solving abilities
- Multi-tasking skills with a strong attention to detail
- Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private,commercial and behavioral) a definite plus.
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
JobDescription:
We’re Sutherland, and we areseeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls — and occasionally, email and/or chat — related to benefits, coverage, plan options, claims, payments, and other general questions.
