About the Role
Title: Customer Service Representative
Location: Metro Manila
Type: Project Based
Workplace: remote
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Provides accurate information about products and services to customers
- Resolves customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Undergraduates are welcome to apply
- Experience in email and voice support
- Previous customer service experience or equivalent
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
- Willing to work on a project-based setup