About the Role
Customer Service Representative
Essential Functions
- Answer incoming calls
- Assist with and verify patient registration
- Connect patients with doctors
- Set appointments
- Help manage billing
- Troubleshoot basic technical issues
- Maintain documentation
Who Best Fits This Role
You’ll do great in this role if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. It’s also essential to have:
- Strong attention to detail
- The ability to maintain a focused, professional environment
- Empathy, patience, and integrity
- Self-sufficiency and strong organization skills
- Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
- The ability to maintain confidentiality and secure sensitive information