About the Role
Title: Customer Service Representative (Remote)
Location: Remote – United States
Type: Full Time
Workplace: remote
Category: Live Operations
Job Description:
Curri is seeking a Customer Service Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company’s growth and shape its operational strategies.
This position requires occasional weekends.
What you will do:
- Answer customer calls efficiently, with the goal of achieving a 100% answered rate.
- Provide exceptional support and assist customers and drivers with inquiries.
- Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.
- Become a Curri expert to fully support customers and guide them through any aspect of their delivery.
- Ensure clear and effective communication to address any customer concerns or issues.
- Collaborate with the team to provide feedback and improve the customer call experience.
What you need to have:
- Fun personality, positive attitude, eagerness to learn
- Excellent written and verbal communication skills
- Top-notch customer service skills
- Proficient in G-Suite (Google Docs, Google Sheets)