About the Role
Seasonal Customer Service Representative
Manhattan, KS (US)
time type Full time
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.
SUMMARY
The Seasonal Customer Service Representative will possess excellent leadership and organizational skills, proficiency with computer systems, and the capacity to work both autonomously and in a team environment, all while maintaining a positive attitude at all times.
ABOUT THE JOB
This position is seasonal and is a 90-day (about 3 months) contract. Strong performers may be offered the opportunity to join the Customer Support team in a regular full-time role at the end of the season.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides prompt and considerate service to all customers.
- Ensures that all requests/required data entry is accurate and completed on time.
- Maintains performance levels to specified goals.
- Perform additional functions in both internal and external departments where needed to meet business needs.
QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE
- High School diploma or GED.
- Contact center or customer service experience preferred.
COMPETENCIES (SKILLS AND ABILITIES):
- Knowledge of customer relations theory and practices.
- Skills in operating computers.
- Spanish speaking skills are a plus.
- Ability to pay attention to detail and retain information readily.