About the Role
Customer Service Representative
Location:5407 Blanding Blvd.,, Jacksonville, Florida
Job ID:R0392432
Category:Category: Customer Care
Remote:Remote
Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work BehaviorsT support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Please note this role will be trained virtual in the EST time zone.
Training: 11 weeks (No PTO) M-F 8:30am to 5:00pm EST
Permanent Schedule: M-F Will be between 8:00am to 5:00pm EST
The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
– Must live in the EST time zone area
-Experience in a production environment.
-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
-Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
-Strong computer navigation and typing skills
-Ability to manage multiple tasks in a transaction / high volume-based environment
Education
High School Diploma, G.E.D. or equivalent experience