About the Role
Title: Customer Service Representative
Location: Tempe, AZ, United States
Full time
job requisition id
R2025-240739
Job Description:
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Full-time with Benefits:Award-winning benefits package, medical/dental, 401K, PTO and much more!
- Career Advancements
- Newly Renovated Corporate Office in the Phoenix Ahwatukee Area
- State of the Art Game Room
- Superior Employee Engagement Program
Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
- Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
- Communicates effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
- Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
- Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
- Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
- Attends all scheduled training as required
- Accomplishes other general tasks as required or necessary
Qualifications
- High School Diploma or General Equivalency Diploma required; 18 years or older
- 6 months – 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
- Typing 35-40 WPM
- Schedule Flexibility
- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
- Ability to deal with customers from diverse backgrounds
- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
- Quality Customer Service Skills
- Ability to handle escalated calls, with empathy and professionalism
- Decision making and problem-solving skills
- Excellent time management skills