About the Role
Title: Customer Service Representative – Remote
Location:United States
Client Service/Account Management
37269
$26,000 – $50,500
Fully Remote Worker
Job Description:Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
JOB DETAILS:
- Fully remote position starting on 06/25.
- The pay ranges from $15.50 to $16.50 per hour, with a 40-hour workweek.
- We will provide all necessary equipment; however, you must have a high-speed internet connection.
- A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is required.
- You can check your internet speed using your home connection at www.speedtest.net.
How you’ll make an impact
- Engage each caller by phone with the utmost responsiveness, care and concern
- Instill confidence with our customers that their information will be handled appropriately and that their experience matters
- Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report
- Pay strong attention to each detail to ensure report accuracy and timely submissions
- Hold all reports in strict confidence, both internally and externally
- Demonstrate flexibility as policies, schedules and people you interact with often change
- Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It!
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
About You
Required:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
Preferred:
- A quiet, secure home office or workspace to ensure focus and professionalism.
- Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
- Passionate about positively impacting others and delivering outstanding service.
- Dedicated to creating exceptional customer experiences and achieving strong outcomes.
- Highly organized with a keen eye for accuracy.
- Committed to punctuality and adhering to scheduled work hours.
- Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.