About the Role
Customer Service Representative Banking-Remote (Bilingual: French/English)
Location CAN Work at Home
Canada
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Bilingual Customer Service Representative position at Concentrix is just the right place for you!
As a remote Bilingual Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
- Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
- Solve problems for bank customers and promote card benefits
- Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
- Make customer focused decisions to enhance the value of our card to our clients
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
- 18 years of age with a High School diploma/GED
- 1 year of customer service experience required and experience in contact center is a plus.
- While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
- Able to speak, write and understand French and English which will be confirmed by an assessment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies