Job Description
Customer Service Representative – Banking
POST NUMBER: 373631
Lynn, MA, US On-Site
Consumer Services
Vaco
$ 18.00 – 18.00 hourly
contractor
Vaco – Boston has teamed up with our client to locate and hire Customer Support Specialists to join their team. In this role you will serve as the bank’s first line of response for a high volume of inbound calls with varying degree of complexity.
- Candidates should be local to Lynn, MA as training is onsite for 5-6 weeks then REMOTE.
- This position is temp to perm (client typically converts @ 4 months)
- Hours while contracting: 8:00 AM – 4:30 PM or 9:30 AM – 6:00 PM
- Hours while perm: Anywhere from 7:00 PM – 8:00 PM
- Temp pay is $18.00/hour
This role includes the following:
- Able to handle a diverse array of complex customer situations with minimal supervisory assistance
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Education and Experience:
- Associate’s Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
Skills/Knowledge:
- Excellent written communication skills
- Bilingual a plus
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.