Job Description
Title: Customer Service Representative – Bilingual
Location: Plano, Texas, United States
Description
Position at loanDepot
Position Summary:
Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Manages and effectively responds to emails/voicemails received from both internal and external customers.
Responsibilities:
- Handles inbound and outbound calls to current and early-stage delinquent accounts.
- Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquires.
- Technologically savvy & demonstrates ability to work in several systems at the same time.
- Performs other duties and projects as assigned.
Requirements:
- Minimum of 1 year experience in mortgage servicing.
- Excellent communication skillsboth verbal and written.
- Required to be Spanish speaking
- Black Knight MSP & Collections experience a plus.
- High School Diploma or equivalent required.
- Position is currently fully remote with the possibility of moving to a hybrid model in the future of 1-2 days in the Plano, TX office. Candidate must be open to a future hybrid model.
Why work for #teamloanDepot:
- Competitive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.