About the Role
Work from Home: Customer Service Representative (Healthcare)
Work@Home Tennessee (CST)
REQ-003604
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Work from Home: Customer Service Representative (Healthcare)
Job Description:
Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.
Become Part of a Team That S.O.A.R,s!
- S Spark Curiosity
- O One Team, One Direction
- A Action for Results
- R Right by Right Purpose
Your Role:
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
What You Bring to the Table:
- Commitment to excellence and a positive attitude.
- Strong communication and interpersonal skills.
- Comfort in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Desire to exceed customer expectations and grow professionally.
- Previous healthcare experience is a plus.
- At least 1 year of experience in a call center environment is required.
Job Requirements:
- Must be 18 years or older.
- High School Diploma or equivalent.
- Minimum of 1 year at a single job, preferably in customer service.
- Reliable attendance, with no absences in the first 90 days.
- Typing at least 25 WPM.
- Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
- Secure, private work area at home.
- Flexible availability, including weekends.