Join a leading managed vision care provider and help members enjoy the wonders of sight.
About Versant Health
Versant Health is one of the nation’s top administrators of managed vision care, serving millions nationwide. Our mission: to help members see and experience life through healthy eyes. We offer a supportive team environment, strong leadership, and room for career growth.
Schedule
- Training: Monday–Friday, 9:00am–5:30pm EST
- Full-time role
- Remote work available (must reside in Eastern Time Zone states)
- Reliable attendance required
Responsibilities
- Provide exceptional customer service to members and providers
- Respond to inquiries on benefits, claims, and plan details
- Document calls, research solutions, and follow up promptly
- Act as liaison between members and internal teams
- Maintain 96%+ individual telephone quality
- Cross-train in additional customer service areas
- Stay current on product knowledge and procedural updates
Requirements
- High School Diploma or GED
- Minimum 1 year customer service experience (insurance, health, or vision care preferred)
- Proficient in Microsoft Office
- Strong communication skills and attention to detail
- Knowledge of in/out-of-network benefits a plus
- Must comply with HIPAA and company data security guidelines
Benefits
- $18.50/hour
- Health, dental, and no-cost vision insurance for you and eligible dependents
- 401(k) with company match
- Tuition reimbursement
- Pet insurance
- Paid time off
- Career development opportunities
Make a difference while enjoying a comprehensive benefits package and a workplace that values your growth.
Happy Hunting,
~Two Chicks…