Job Description
Customer Service Representative II – Remote (FL, MA, MN, TN)
Rice Creek, Minnesota, United States • Jacksonville, Florida, United States + 2 more
ID: 23000BSH
Min Salary USD
$32,960
Max Salary USD
$49,440
Travel
No
Careers that Change Lives
The Customer Support Representative will work with hospitals, clinics, customers/patients, and Medtronic sales reps to fulfill orders. You will interact with multiple internal business partners in supply chain, compliance, finance, and others to achieve shared goals. You will manage order-fulfillment by coordinating orders submitted by phone, email, fax, and electronic methods. Your ability to navigate between multiple technology tools, and learn SAP, an Enterprise Resource Planning System used world-wide, will ensure your success. Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet patients’ needs.
We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
#ACCESSJobs
Additional Position Information:
- The work hours for this role are 9:30am-6:30pm Central Time. Overtime may be required during fiscal quarter end and as needed to address high workloads.
- This position will be remote but employees must reside within a one-hour driving distance, and be able to commute to one of the following four locations; Rice Creek, Minnesota; Jacksonville, Florida; Memphis, Tennessee; or Mansfield, Massachusetts as needed.
- The target start date for this position is October 19, 2023.
- The set pay rate for this role is $18.00 per hour.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets, and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
- High school diploma or equivalent
- Minimum of 2 years of relevant experience in customer service or customer support related roles
Nice to Have
- Previous customer service experience in the medical device industry
- Prior knowledge of Medtronic products and therapies
- Excellent customer service skills and motivation to understand customers’ needs and deliver efficient solutions
- Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor
- Skilled at computer navigation; ability to work in multiple applications simultaneously
- Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Strong communication skills; clear and effective written and verbal
- English fluency; reading, writing and speaking