About the Role
Customer Service Representative- Lost Pet Recovery
Remote
locations
Oakville, ON
Remote Canada
time type Full time
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
PetPlace is seeking a Customer Service Representative- Lost Pet Recovery who will report to the Supervisor, Customer Service. The Customer Service Representative- Lost Pet is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Job Location: Remote – Oakville, Ontario
Pay Range: $37,050.00/annum CAN
10% shift differential available for shifts ending at 9pm or later local time
Main Responsibilities:
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- If applicable, maintains understanding of federal and state regulations to include compliance.
- Performs other duties and responsibilities as assigned.
Qualifications:
- 2 years customer service, call center, or relevant experience