About the Role
Customer Service Representative – Personal Lines
Location:Remote – Prefer Payson or Saratoga Springs, UT Residents; Cedar Springs, UT
Job Description
Pay Rate: $15.00 per hour
About Us:
Acrisures Acrisure Northwest Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Northwest Platform to where it is today, with a culture built on organic partnership.
Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisures massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary:
We are looking for a friendly individual to join our team in assisting customers. Duties include but are not limited to helping clients in the office, answering phones, making payments, changes to policies, returning voicemails, quoting personal lines policies and helping file claims.
Responsibilities:
- Perform daily service on assigned accounts: Account transactions including ID cards, proposal endorsements, certificates, claims, renewals, quoting and binding policies, follow-up, and correspondence.
- Respond to client inquiries, incoming mail, and company request needs on a timely basis.
- Build and maintain strong customer relationships.
- Maintain accuracy of client data in agency management system (Applied Systems).
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
- Property & Casualty License or ability to obtain one within 3 months of hire date
- Strong organizational skills- ability to discern priority and initiative
- Computer skills, specifically Microsoft Word, Outlook and Excel
- Excellent verbal and written communication skills as well as strong interpersonal skills
- Bilingual in Spanish, highly preferred.
Education/Experience:
- High School diploma required, Associate Degree or higher preferred
- Insurance industry background preferred, not required.