Be the caring voice that guides clients from enrollment to graduation in Beyond Finance’s financial hardship programs.
About Beyond Finance
At Beyond Finance, our mission is simple: help everyday Americans break free from the cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, user-centric technology, and customized financial solutions, we’ve already helped over 700,000 clients. And we’re just getting started. If you want to join a fast-growing, forward-thinking company with helping people as its number one goal—we want to hear from you.
Schedule
- Remote position across the contiguous United States
- Full-time role
- Four-week paid training program provided
Responsibilities
- Provide helpful, empathetic customer service during high-volume inbound and outbound calls.
- Respond to client requests, anticipate needs, and educate clients on Beyond’s programs.
- Proactively identify, analyze, and resolve client issues with a focus on first-call resolution.
- Develop and maintain positive client relationships, collaborating with internal teams as needed.
- Document account activity, updates, and solutions in the CRM system.
- Navigate multiple systems simultaneously while troubleshooting technical or configuration issues.
- Continuously build product knowledge and apply industry best practices to client solutions.
- Meet and exceed performance expectations related to quality of service, retention, and efficiency.
Requirements
- Minimum 1 year of call center experience (high-volume preferred).
- Strong technical/computer skills with ability to navigate complex systems.
- Excellent written, verbal, and listening communication skills.
- People-focused approach with active listening, patience, empathy, and kindness.
- Strong interpersonal and problem-solving abilities.
- Effective at time management and task organization.
- Ability to work independently in a distraction-free home environment.
- Reliable high-speed internet connection (hardwired required).
- Bilingual Spanish is a plus (not required).
- Must be 18+ and eligible to work in the U.S.
Benefits
- Base pay range: $19–$20 per hour.
- Employer contributions for health, dental, and vision plans.
- Generous PTO, paid holidays, and paid parental leave.
- 401(k) with matching program.
- Career development, training, and advancement opportunities.
- Supportive, collaborative team culture that values community and connection.
Happy Hunting,
~Two Chicks…