Looking to join a purpose-driven team where your work helps improve lives? Nutricia North America, a division of Danone, is hiring a Customer Service Representative to handle inbound orders, customer inquiries, and problem resolution with empathy and precision.
About Nutricia North America
Nutricia North America, part of Danone, pioneers specialized medical nutrition that supports patients from infancy through senior care. Established in 1983, Nutricia is committed to clinical excellence, partnering with healthcare professionals to improve outcomes through nutrition-based solutions. Their mission: Nourishing lives & inspiring a healthier world through food.
Schedule
- Full-time, Permanent
- Monday through Friday between 8:30am–6:00pm ET
- Some U.S. holiday work required for bilingual reps (e.g. Presidents Day, Memorial Day)
- Occasional overtime may be required
- Remote, must reside in the U.S.
What You’ll Do
- Enter and process sales orders through ERP systems with high accuracy
- Handle customer communications: pricing, inquiries, complaints, returns, and delivery updates
- Manage customer accounts: adjustments, credits, and master data maintenance
What You Need
- High school diploma or equivalent
- 1–2 years of customer service experience (retail, hospitality, food service, or call center)
- Familiarity with MS Office (especially Excel and Word); ERP/CRM experience preferred
- Bilingual skills (English/Spanish/French Canadian) are a plus
Benefits
- Competitive salary ($38,000–$52,000/year)
- Comprehensive training and support
- Opportunity to make a real impact in the lives of patients and families
Apply today to join a company making a difference in healthcare through food.
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