Be the voice customers trust. Join a fast-growing repair team where your communication skills keep households running smoothly and technicians supported.
About Lake Appliance Repair
Lake Appliance Repair is one of the largest privately held appliance repair companies in the country, providing expert in-home service for major kitchen and laundry appliances. We’re known for professional technicians, strong customer relationships, and a collaborative remote support team that keeps operations moving.
Schedule
• Full-time, remote
• Monday through Friday
• Standard business hours (varies by region)
• Must be able to handle high call volume and multitask in a fast-paced environment
What You’ll Do
• Answer high-volume inbound calls and assist customers with service needs
• Schedule repair appointments and route technicians based on skills and location
• Validate warranty coverage and provide updates on repair status
• Handle first-level customer complaints and escalate when appropriate
• Process payments and maintain accurate records
• Ensure customers receive exceptional service from start to finish
What You Need
• 2 years of previous call center experience
• Strong written and verbal communication skills
• Ability to multitask and stay organized under pressure
• Customer-focused mindset and desire to deliver top-tier service
• High school diploma or equivalent; Associate degree preferred
• Comfort with computers and scheduling systems
Benefits
• Hourly pay based on experience
• 18 days paid time off annually
• Sick pay and holiday pay
• Retirement plan
• Strong team culture, stability, and career growth opportunities
If you’re ready to support a fast-moving repair team and deliver service customers rave about, we want to hear from you.
Happy Hunting,
~Two Chicks…