Deliver high-level support to a sophisticated client base while representing one of the nation’s most respected financial institutions.
About PNC Bank
PNC is a leading financial services organization with a national footprint and a people-first culture. We focus on delivering exceptional customer experiences, supporting employees with inclusive career pathways, and ensuring operational excellence across all business segments. This role sits within the Treasury Management Care Center and supports advanced, escalated customer interactions.
Schedule
• Remote role (not available in all states)
• Shift: 8:30 AM–5:00 PM PST / 11:30 AM–8:00 PM EST
• Quiet, confidential home workspace required
• Bilingual candidates (Spanish) strongly preferred
Responsibilities
• Handle advanced and complex customer service inquiries across multiple channels
• Investigate issues, identify root causes, and recommend effective solutions
• Serve as an escalation point for recurring or high-impact customer problems
• Support specialized Treasury Management tools, products, and processes
• Deliver a high-quality customer experience aligned with PNC’s CARES model
• Document customer interactions and complete service requests accurately
• Coach or mentor junior representatives as needed
Requirements
• 3+ years of customer service experience, preferably in financial services
• Associate degree or equivalent combination of experience and education
• Strong decision-making, problem-solving, and communication skills
• Tech-savvy and comfortable navigating multiple systems
• Ability to manage multiple priorities with accuracy and attention to detail
• Must meet all risk and compliance standards (FDIA Section 19, etc.)
• Bilingual (Spanish) preferred
Benefits
• Base salary range: $30,992–$67,600
• Incentive-eligible based on company and individual performance
• Medical, dental, and vision coverage
• 401(k) with PNC match, pension plan, and stock purchase plan
• Paid vacation, holidays, and parental leave
• Life insurance, disability coverage, and backup childcare/eldercare
• Tuition assistance and fully paid educational programs
• Wellness incentives and family support benefits
If you’re an experienced customer service professional looking to step into a senior-level remote role with strong stability and growth potential, this position offers a clear path forward.
Happy Hunting,
~Two Chicks…