If you’re calm under pressure and great on the phone, this one’s for you. You’ll be the first voice customers hear, guiding non-technical users (often seniors) through troubleshooting and getting them into a remote support session fast.
About CrewBloom
CrewBloom partners with clients to build high-performing remote teams and support day-to-day operations. This role is client-based and focused on delivering reliable, high-quality customer support in a fast-paced environment.
Schedule
Full-time, remote (client-based).
Location eligibility: United States (WA, CA, NC, SC).
Must have a quiet home office setup, stable internet, webcam, headset, and smartphone for verification.
What You’ll Do
• Answer inbound support calls promptly and build confidence quickly
• Follow scripted call flows and procedures with complete accuracy
• Walk customers through simple steps to start remote online sessions quickly
• Set a 2–6 hour repair window and hand off longer repairs to an assisting technician in the Philippines
• Guide structured phone troubleshooting for devices that won’t load (Windows/macOS), including recovery menus, resets, and reinstalls when appropriate
• Retain customers requesting onsite or store services by providing effective phone-based solutions
• Troubleshoot common home-user issues, including:
• Boot failures and OS crashes
• Internet/Wi-Fi reconnection issues
• New computer/printer setups
• Forgotten passwords
• Issues preventing remote session initiation
• Collaborate closely with the assisting technician during remote repair sessions
• Call customers after repairs to confirm results in real time
• Create clear, concise documentation after each case
• Handle billing when needed and confidently upsell support plans or additional services
• Maintain strong call control, customer engagement, and professionalism throughout every interaction
What You Need
• U.S.-based with strong phone presence and clear communication
• Experience in a call center, IT helpdesk, or home-user tech support
• Strong knowledge of:
• Windows 10/11
• macOS
• ChromeOS
• Ability to guide customers through:
• BIOS
• Windows Recovery Environment
• macOS Recovery
• ChromeOS Powerwash
• Understanding of home networking basics (routers, DNS, proxies, Wi-Fi)
• Calm, patient teaching style (especially with beginners and seniors)
• Strong call control and ability to simplify technical concepts
• Professional discipline: punctuality, full-shift adherence, clean documentation, consistent workflow
Benefits
• Fun, inclusive, innovative culture
• Growth opportunities and development support
• Fast-paced, engaging environment
• Work-from-home flexibility
• Work-life balance (no commute)
If you’re ready to be the steady, confident voice that keeps customers out of repair shops, apply while it’s open.
Happy Hunting,
~Two Chicks…