If you want a steady remote call-center role with real training and clear metrics, this is that. You’ll be helping members and providers understand benefits and claims, and you’ll be judged on first-call resolution, quality, and attendance.
About CVS Health
CVS Health supports members, employers, and providers through retail, pharmacy, and insurance services (including Aetna).
Schedule
- Full-time (40 hours/week)
- Remote (must live in CST)
- Training: 4 to 18 weeks (paid) depending on the line of business
- Ongoing applications (no deadline)
What You’ll Do
- Take inbound inquiries (benefits, claims, resources, next steps)
- Listen, document everything, research issues, and resolve them
- Educate customers on options and resources
- Provide proactive solutions to improve satisfaction
- Collaborate with teammates and other departments to fix issues
- Protect confidential patient information and follow CVS/Aetna policies
What You Need
- 6+ months customer service experience
- Basic computer skills
- Live in the Central Time Zone
- High-speed internet and willingness to work assigned hours
Preferred Qualifications
- 1+ year contact center experience (calls, chat, email)
- 1+ year healthcare-related experience (claims, provider, dental, medical)
- Microsoft Office experience
Benefits
- Stated pay: $18.50/hour (posting also shows range $17.00–$28.46)
- Medical plan options
- 401(k) with matching + employee stock purchase plan
- Wellness programs, counseling, financial coaching
- PTO, flexible schedules, family leave, tuition support (eligibility-based)
Backbone note: this is a metrics-heavy job. If you hate being measured (AHT, QA, schedule adherence, first-call resolution), it’ll feel like a leash. If you like clear rules, predictable pay, and you can keep your calm with frustrated callers, it’s solid.
Happy Hunting,
~Two Chicks…