Job Description
Title: Customer Service Representative/Streaming Services-Remote
Location: Louisville KY US
- Employees can work remotely
- Full-time
Company Description:
Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you excel at handling customer calls of varying types and have a proven track recording for hitting performance targets? Do you stream television and movies and enjoy animated films and tv shows?
Job Description:
We’re Sutherland and were now seeking enthusiastic and people-oriented individuals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies, TV shows and animated stories, consider joining us now and growing with us in the future.
What we offer:
- Competitive hourly rate and paid training
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical, dental and vision benefits plus added benefits such as 401k and paid time off
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
- Promote from within opportunities 80% of our frontline leaders began their careers at Sutherland as reps
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)