Job Description
Customer Service Representative Tier 1
Tampa, FL – Remote OK
Full-Time
Who We Are
At Wondersign, we improve the commerce experience by connecting brands, retailers, and consumers through beautiful, smart software. We love a good challenge, and we have fun achieving our goals.
Job Description
As a Customer Service Representative Tier 1, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
Responsibilities
- Use email, chat and voice tools to communicate with customers
- Answering standard customer questions about their services
- Follow customer service guides/guidelines to resolve problems with the service
- Guide customers to the online knowledge base/share articles for self-help
- Understand when to escalate and collect necessary information (serial numbers etc.) for follow-up
- Provide friendly and courteous services at all times (use empathy and reassurance model)
Qualifications
- Fluent in English (spoken and written)
- Excellent written and oral communication skills
- Full-time availability
- Proficient computer Skills (Google Workspace, MS Office)