Location: Remote (U.S.)
Job Type: Full-Time
Department: Revenue
Level: Entry
About the Role
Cennox is seeking a Customer Service & Sales Agent to provide first-level support to customers and Field Service Technicians. This role blends customer service expertise with sales skills, handling inbound and outbound calls while upselling products and services to meet customer needs. You’ll thrive here if you can multitask, work independently in a fast-paced environment, and deliver clear, professional communication.
This position is part of a 24/7/365 call center, so schedule flexibility is essential.
Key Responsibilities
- Handle inbound and outbound calls, upselling products and services related to customer safe issues.
- Resolve customer concerns and service-related inquiries efficiently.
- Address accounting and invoice-related issues.
- Ensure issues are resolved correctly the first time to minimize repeat calls.
- Maintain accurate documentation and follow company procedures.
- Perform other duties as assigned by management.
Preferred Skills & Experience
- PC proficiency in MS Office and web-based applications.
- Ability to learn specialized software programs and navigate databases.
- Accurate typing speed of at least 40 WPM.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- High attention to detail with problem-solving skills.
- Positive, energetic, and customer-focused attitude.
- Strong relationship-building skills and team-oriented mindset.
Benefits
- Competitive pay.
- PTO and paid holidays.
- Comprehensive health, dental, and vision insurance.
- HSA and FSA health care accounts.
- 401(k) with employer match.
- Company-paid life insurance.
- Additional employee benefits.
Requirements
- Must be eligible to work in the United States.
- Ability to work any assigned shift, including weekends and overtime.
- Must be able to maintain professionalism in a remote work setting.
Cennox is an Equal Opportunity Employer and is committed to fostering an inclusive environment for all employees.