Join a dynamic seasonal team where your leadership directly impacts customer satisfaction during the busiest time of year. Minted is hiring Shift Leads for its 2025 holiday season—apply now if you thrive in fast-paced, high-energy environments.
About Minted
Minted is a design marketplace powered by a community of independent artists. With a mission to bring beautifully crafted art, stationery, and home décor to the world, Minted empowers creatives while delivering trend-forward products to over 75 million homes. Backed by top-tier investors and known for innovation, Minted is where talent meets opportunity.
Schedule
- Seasonal role (October–December 2025)
- Fully remote
- Must reside in: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
What You’ll Do
- Oversee daily service levels (SLAs) and manage coverage across phone, chat, and email
- Lead shift-wide communications and standups across global contact center sites
- Provide real-time support and cross-functional coordination
- Track performance data, produce daily huddle decks, and communicate key updates
- Collaborate with Workforce Management to ensure project coverage
- Contribute to process improvements and seasonal projects as assigned
What You Need
- Bachelor’s degree or equivalent experience
- 2+ years in eCommerce or retail customer service
- 1+ year managing SLAs in a contact center environment
- Strong communication, multitasking, and leadership skills
- Comfort with data tools (Google Workspace); Salesforce experience a plus
- Ability to work independently while fostering team connection
Benefits
- Paid Sick Leave
- Minted Friends & Family Discount
- Access to exclusive employee perks portal
If you’re results-driven, thrive under pressure, and want to be part of a high-performing seasonal team, this is your moment.
Be the calm in the holiday chaos. Lead with purpose.
Happy Hunting,
~Two Chicks…