Job Description
Customer Service Specialist 1 AIM
- Alpharetta, Georgia
- Customer Service Delivery
Job Description
Aon is looking for a Customer Service Associate in Alpharetta Georgia!
Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you!
To be a successful, the individual in this role should be customer centric, detail oriented, and efficient. These roles could become virtual for the right candidates after 90 days of successful performance.
What the day will look like
- Provide excellent customer service for inbound calls, top-notch experience based on client parameters
- Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests
- Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
- Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
- Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Skills and experience that will lead to success
- Previous customer service or call center work experience
- Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc)
- Strong communication, empathy and listening skills
- Ability to multi-task and run time effectively
- Writes clearly and concisely
- Committed to providing superior customer service
- Ability to work independently
- Tasks require judgment and critical thinking skills