Job Description
Note From FlexJobs Staff: this is primarily a remote job with the requirement to attend one-on-one feedback sessions on performance and participate in team meetings.
Customer Service Specialist
- Las Vegas, NV, USA
- Full-time
Company Description
As a Call Center Customer Service Agent, you love helping people; you’re compassionate, you listen; you’re good at addressing customer inquiries regarding company products and services and their account and billing issues. Most of all, you enjoy resolving issues in a positive manner, keeping company interests in mind. If this is you, your search for a Customer Service position ends here; we have the perfect opportunity for you at our state-of-the-art Call Center! We’re Public Storage, established in 1972, today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry!
We’ve recently been recognized by our employees as a great place to work, having Best Career Growth, rank in the Top 5% for Work Culture, and also in the Top 10% for Diversity and Inclusion for similar sized companies.
Job Description
- Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
- Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
- Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
- Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
- Adherence to your shift schedule and availability for calls, meeting and training
- Participate and contribute in related Customer Service, Marketing and other projects as assigned
BENEFITS:
- Starting hourly rate of $13 with annual merit increases based on performance
- Full-Time and Flexible Schedules All with full benefits
- Four weeks paid training with our training team in a virtual environment that support your journey with us and enhance your skills
- Work in the comfort of your own home
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Internal promotional and career opportunities
Qualifications
- 1+ years of customer service experience required (call center, hospitality or banking environment preferred)
- Multitask; typing while talking and moving from administrative to live calls
- Strong verbal and written communications skills
- Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
- Proficient in Windows-based computer programs with excellent navigation skills
- Prior work from home experience preferred
- Skills in languages other than English are a plus
To work from home you must have:
- Dedicated, uninterrupted and quiet space to work
- High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
- Smartphone; app used for verification
Important Information:
- Public Storage will provide with the necessary equipment (laptop, headset, keyboard and mouse) to work from home
- Contact center operates 7 days a week from 3:00 am -10:00 pm PST.
- Your initial training period is 5 weeks of remote classroom training.
Days and hours of training:
- Monday-Friday from 7:00am-4:00pm PST or 8:00am- 5:00pm PST.
- Time off request(s) during training are discouraged and may not be available due to the classroom training program.
- Upon completion of training, your work schedule may include shifts during any of our operating days/times, including nights and weekends. You must be flexible and available for scheduling