Job Description
HSN Tennessee Customer Service Specialist Work at Home
US, TN, Nashville
Job ID: R68795-EN
- Regular
- FullTime
- HSN
- Customer Service & Experience
Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill and Grandin Road all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (vCommerce), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
HSN Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to efficiently and effectively assist our customers.
Compensation
- Starting rate is $15.00/hour.
- Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
- Benefits: full time, Customer Service Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
Who We Are
HSN takes shoppers on a journey embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.
Your Impact
Busy day handling a high volume of customer inquiries
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
Report in to assigned supervisor
What You Bring
- Problem solves and de-escalates unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Multitask and navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow HSN computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Resides in Florida OR Tennessee
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with HSN specifications (HSN reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Provide standard copper line phone service from a local phone company or bundled service from your internet provider
Training Schedule
Your HSN career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Complete video interview
4. Self-Schedule Follow Up interview
Remote work is not permitted in NYC at this time.