Job Description
Customer Service Specialist
Fully Remote Remote Worker – N/A Recruiting
Job Type
Full-time, Part-time
Description
Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.
Requirements
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
- MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time
Job Details (what you will be doing)
- Process unemployment insurance claims
- Answer incoming calls via computer software and assist customers
- Research information in databases to resolve customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time