Job Description
CUSTOMER SERVICE SPECIALIST
JOB FUNCTION: Administrative Support
JOB TYPE: Temp
LOCATION: New York, NY
COMPENSATION: $20/hr – $22/hr
REMOTE / ONSITE: Remote
Our client, a well-known product consumer company, is seeking a dynamic Customer Service Specialist to join their team remotely! This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs an individual who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.
SALARY/HOURLY RATE: $20 $22/hr dependent on experience
POSITION OVERVIEW:
They are looking for a Customer Service Specialist who has excellent phone manner, good phone voice and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask.
The Customer Service Specialist must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
RESPONSIBILITIES OF THE CUSTOMER SERVICE SPECIALIST:
- Provide superior customer service by assisting customers with heavy telephone and e-mail
- Respond to customer inquiries within set deadlines
- Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
- Organize & prioritize all incoming cases while keeping a level head and positive attitude
- To establish and maintain a good relationship with customers through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Ask for any refreshment training to his/her supervisor if needed
- Creation of daily, weekly, monthly performance reports and analysis as requested
QUALIFICATIONS FOR THE CUSTOMER SERVICE SPECIALIST:
- 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
- Good verbal communication, interpersonal and listening skills
- Ability to focus and maintain composure in all situations and when there is high call volume
- Good organizational skills and decision-making capabilities
- Resourcefulness and problem-solving skills
- STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
EDUCATION REQUIREMENTS:
- Bachelor’s degree is preferred but is not required