About the Role
Work From Home Customer Service Specialist
westminster, colorado(remote)
$15.50 – $16 per hour
temp to perm
high school
category office and administrative support occupations
reference AB_4522992
Ready to Join a Great team! We are hiring Fulltime Work From Home Customer Service Specialist who are ambitious and motivated to provide leading human capital solutions while working on our team focused on premier HR contact centers.
We help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience.
Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
All States Welcome to apply Except Illinois, California Canal Zone District of Columbia Guam Hawaii Puerto Rico Virgin Islands Washington California Oregon New Jersey New York Massachusetts
salary: $15.5 – $16 per hour
shift: First
work hours: 7 AM – 10 PM
education: High School
Responsibilities
- Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
The essential functions of this role include:
- working weekends
Skills
- Telephone Etiquette
- Basic Computer Skills
- Customer Service
- Active Listening
- Adapting to Change
- Problem Solving
Qualifications
- Years of experience: 2 years
- Experience level: Experienced