This is a multi-channel customer support role where you’ll help customers (primarily by phone) resolve issues, answer questions, and leave them feeling taken care of. If you’re fluent in Spanish and English and can juggle multiple systems without getting rattled, this role is built for that.
About Protective
Protective helps customers protect what matters through insurance and benefits solutions. The work is service-driven: show up steady, solve the problem, document it right, and move the customer forward with confidence.
Schedule
- Full-time, remote
- Shifts include evenings, weekends, and holidays (flexibility required)
- Pay range: $41,600–$45,000 per year
What You’ll Do
- Support customers across phone, email, chat, and social media with a consistent experience
- Resolve inquiries accurately and take ownership until the issue is fully handled
- Navigate multiple systems to pull info, document interactions, and explain products/services/policies clearly
- Listen actively, identify the real need, and offer the right solution or escalate when appropriate
- Build strong product knowledge, meet performance standards, and suggest process improvements
What You Need
- Full fluency in Spanish and English
- Inbound call center or similar customer service experience strongly preferred
- Comfortable using modern systems, software, and communication tools
- Proven ability to de-escalate conflict and still land the customer on a good outcome
- High school diploma or equivalent (some college preferred, not required)
- Flexibility for shift work (evenings/weekends/holidays)
Benefits
- Medical, dental, and vision insurance
- Mental health benefits + Employee Assistance Program (EAP)
- Paid time away (PTO, paid parental leave, short-term disability, cultural observance day)
- Healthcare account contributions
- Pension plan
- 401(k) with company match
- ProHealth Rewards wellbeing platform with cash rewards
- Benefits eligibility varies by position per plan terms
One real talk note (not editorial, just practical): the pay band is tighter and lower than the other Protective role you shared, so the tradeoff is usually stability/benefits vs. upside. If you’re good with that, it’s a clean, straightforward customer support lane.
Happy Hunting,
~Two Chicks…