Job Description
Customer Service Specialist – German speaker (Spain Remote)
locations
Madrid, Spain
time type
Full time
job requisition id
R1348284
Join us on our exciting journey!
Position Purpose
We are looking for a Customer Service Professional with experience maintaining data bases in German to join our Multicultural team with more than 54 different nationalities.
If you want to play a key role in a multicultural, dynamic and committed fun team this is a great opportunity.
Essential Functions
- Update reference databases with new products and changes in the German countries’ markets ensuring quality of the data: Classify products, standardize and group data following the company hierarchies and business rules
- Identify required changes to the existing reference file.
- Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
- Identify and resolve routine exceptions and issues.
- Perform quality control of maintained data and apply corrections as required.
- Maintain documentation of processes and procedures.
Skills & other requirements:
- High level of German and mandatory High-level English
- Valuable experience maintaining and updating databases.
- High school graduate or equivalent.
- Highly organized with experience of working accurately to tight deadlines.
- Excellent and professional communication skills (telephone and email).
- Experience working for multi-national corporations is an advantage.
We invite you to join IQVIA™
- Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
- FORTUNE Magazine’s World’s Most Admired Companies list for the third year in a row (January 2020).
- Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
- A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.