Job Description
Customer Service Specialist – German speaker (Spain Remote)
locations
Madrid, Spain
time type
Full time
job requisition id
R1348284
Join us on our exciting journey!
Position Purpose
We are looking for a Customer Service Professional with experience maintaining data bases in German to join our Multicultural team with more than 54 different nationalities.
If you want to play a key role in a multicultural, dynamic and committed fun team this is a great opportunity.
Essential Functions
- Update reference databases with new products and changes in the German countries’ markets ensuring quality of the data: Classify products, standardize and group data following the company hierarchies and business rules
- Identify required changes to the existing reference file.
- Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
- Identify and resolve routine exceptions and issues.
- Perform quality control of maintained data and apply corrections as required.
- Maintain documentation of processes and procedures.
Skills & other requirements:
- High level of German and mandatory High-level English
- Valuable experience maintaining and updating databases.
- High school graduate or equivalent.
- Highly organized with experience of working accurately to tight deadlines.
- Excellent and professional communication skills (telephone and email).
- Experience working for multi-national corporations is an advantage.