Job Description
Customer Service Specialist II
- Virtual, Montana
- Customer Service Delivery
Job Description
Aon is looking for a Customer Service Specialist II.
As a Customer Service Specialist in our Kalispell, MT office, you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry. This position can be local, hybrid or remote.
Your impact as a Customer Service Specialist II.
Job Responsibilities:
Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules and state regulations. Contact may be necessary with agents, other departments or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.
Bring Knowledge and Expertise
Duties and Responsibilities:
- Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules and state regulations
- Collaborate with agents, various departments and carrier partners via multiple communication methods to effectively process transactions
- Flex your investigative skills as you determine the credibility of legal, closing and replacement cost documents as well as National Flood Insurance Program maps and elevation data
- Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers and address questions regarding private products.
- Handle policies using knowledge of underwriting components, including elevation certificates, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance
- Process flood insurance policies using web-based applications
Required Skills and Experience:
- 1+ year of office and/or administrative background
- Typing of 40 WPM+
- Customer service experience, including telephone communication, will be extremely beneficial
- Must be able to work 8:00am to 5:00pm or 8:30am to 5:00pm
- Strong organizational and interpersonal skills with attention to detail
- Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
- Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
- Prior experience in the insurance industry will be helpful
Education:
- HS diploma is required