About the Role
Title: Savers / Value Village Careers – Customer Service Specialist II – Hawaii (Work from Home)
Location: Bellevue WA United States, Honolulu Hawaii
Job Description:
Description
Job Title: Customer Service Specialist II
Pay Rate: $16.20 per hour
What you can expect:
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization – from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
- Bundled health plans such as medical, Rx, dental and vision
- Company-paid life insurance for extra protection and peace of mind
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.
What you’ll be working on:
Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for customer escalated calls, emails, and social media messages during normal hours of operation, to include routing inquiries to the appropriate departments, using basic problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports.
Essential Job Functions:
Team members in this role may perform any of the following job duties:
- Handle escalated customer issues and partners with logistics and/or stores to resolve.
- Respond to customer care email inquiries escalate to SSC, those requiring more complex actions.
- Answers basic trouble shooting questions or inquiries for the stores.
- Receives and responds to inbound calls, emails, and social media messages, accurately notates details.
- Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation to achieve call/case resolution.
- Make accurate entries into systems, logs, etc.
- All other duties assigned
What you have:
Minimum Required Education, Training and Experience:
- High School diploma, or equivalent
- Prior work in customer service in a call center environment preferred
- Background check required
- Able to work holidays, weekends and evening shifts