If you’re good on the phones, steady under pressure, and you actually care about helping people understand their medical bills, this role matters. Ensemble Health Partners is hiring a Customer Service Specialist to handle inbound patient calls, resolve account issues, post payments, and set up payment plans while delivering respectful, human-centered support.
About Ensemble Health Partners
Ensemble Health Partners provides technology-enabled revenue cycle management solutions for hospitals and health systems nationwide. They support patients and providers across the full revenue cycle, with a “people first” culture focused on service, accuracy, and continuous improvement.
Schedule
- Full-time
- Remote (Nationwide)
- Posted: 9 days ago
- Apply-by deadline: February 6, 2026 (1 day left to apply)
- Pay range: $17.00–$18.65/hour (based on experience)
What You’ll Do
- Answer inbound patient questions about billing statements and balances
- Post guarantor payments accurately
- Set up payment plans according to policy
- Research and resolve account issues reported by patients
- Coordinate with internal departments to complete patient requests
- Connect patients with financial counseling for charity screening when appropriate
- Communicate balances clearly and professionally
- Meet collection goals while maintaining excellent customer service
- Partner across revenue cycle teams to resolve issues end-to-end
- Document all communication and actions in internal systems
- Complete other duties as assigned
What You Need
- High school diploma or GED
- Call center and customer service experience (preferred)
- 1–2 years of healthcare industry experience (preferred)
- Ability to work effectively in a remote environment
- Strong critical thinking and problem-resolution skills
- Comfort working across revenue cycle activities (customer service + collections)
- Experience with physician/hospital operations, compliance, or provider relations (helpful)
- CRCR certification within 9 months of hire (required after hire)
Benefits
- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits
- Career advancement opportunities
This one’s got a tight deadline. If it fits your experience, move on it now and get your application in before February 6, 2026.
Happy Hunting,
~Two Chicks…