About the Role
Title: Customer Service Specialist [Tier 1] – Canada
Location: Winnipeg Manitoba CA
Contact Center
High School or equivalent
Full Time,Temporary
19.10/hr CAD
Experienced (Non-Manager)
Remote
Telecommunications Services
Second Shift (Afternoon)
Job Description: Think the best job opportunities are far away? Think again!
Great opportunities are right here in your backyard. KellyConnect is hiring remote Customer Service Specialists to join our team. Let us help you grow at work and discover whats next in your career.
Compensation/Scheduling & Training Details:
- Payrate: $19.10/hr CAD
- Location: Work from Home
- Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST
- Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary.
- Start & end times will vary.
- To ensure you are set up for success there will be 5 weeks of paid training.
- Training will be comprised of self-led activities/instructor-led curriculum & on the job training.
Why you should apply to be a Customer Service Specialist:
- Growth opportunities available.
- Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development.
- Work from home positions- you provide the internet, and we provide the equipment!
- As your career progresses & competencies are assessed there is earning potential up to $22.95/hr. within the program
- KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits.
- Access to our Perk spot program which offers discounts and rebates on goods & services from todays best-known brands as well as opportunities to take advantage of our education and learning discounts.
Whats a typical day as a Customer Service Specialist?
- Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
- Actively resolving complaints and concerns within the queue.
- Investigating billing & fraudulent activity concerns.
- Processing account requests.
- Providing guidance with product features & properly diagnosing hardware/software issues.
- Screen sharing to resolve technical issues as needed.
- Coordinating appointments for further troubleshooting & maintenance.
- Researching articles and work instructions to efficiently resolve inquiries.
- Properly documenting notes and effectively summarizing conversation details.
- Openly accept feedback, coaching & training to further develop skills.
Whats a typical day as a Customer Service Specialist?
- Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
- Actively resolving complaints and concerns within the queue.
- Investigating billing & fraudulent activity concerns.
- Processing account requests.
- Providing guidance with product features & properly diagnosing hardware/software issues.
- Screen sharing to resolve technical issues as needed.
- Coordinating appointments for further troubleshooting & maintenance.
- Researching articles and work instructions to efficiently resolve inquiries.
- Properly documenting notes and effectively summarizing conversation details.
- Openly accept feedback, coaching & training to further develop skills.