Are you a natural leader who thrives in a fast-paced call center environment? Versant Health is looking for a Customer Service Supervisor to oversee, motivate, and guide a team of service associates while driving process improvements and delivering outstanding member experiences.
About Versant Health
Versant Health is one of the nation’s top managed vision care providers, serving millions of members across the U.S. Our mission is simple: help people enjoy the wonders of sight through healthy eyes. Associates benefit from a comprehensive Total Rewards package, including medical, dental, and vision insurance (vision at no cost for you and dependents), tuition reimbursement, a 401(k) with company match, pet insurance, and career advancement opportunities within a supportive, inclusive environment.
Schedule
- Full-time
- Remote with preference for candidates in Albany or Latham, NY
- Standard weekday business hours with flexibility as needed
What You’ll Do
- Lead, coach, and develop a team of Customer Service Associates to meet departmental goals
- Manage escalated calls and resolve issues with professionalism
- Assist with planning and implementing call center strategy, hiring, and onboarding new employees
- Ensure adherence to company policies, schedule compliance, and timecard maintenance
- Prepare client-ready and internal reports on call center performance
- Partner with Quality and Training teams to improve call flow, scripting, and associate development
- Foster a motivating, team-oriented work environment that drives engagement and results
- Provide regular feedback and performance coaching to ensure service excellence
What You Need
- Bachelor’s degree in business or equivalent experience preferred
- At least 3 years of inbound call center or customer care experience required
- Prior supervisory experience in a healthcare, insurance, or account management environment strongly preferred
- Proficiency with Microsoft Office
- Knowledge of vision insurance industry a plus
- Strong leadership, coaching, and communication skills
Benefits
- $50,000–$55,000 annual salary
- Full health, dental, and vision coverage (vision free for you and dependents)
- 401(k) with company match
- Tuition reimbursement
- Pet insurance and more
- Career growth opportunities with a leading healthcare organization
Lead with purpose. Coach with impact. Grow with Versant Health.
Happy Hunting,
~Two Chicks…