Looking to lead, train, and shape the voice of a customer service team—all from home? This dual-role opportunity blends teaching, analysis, and leadership into one rewarding position.
About the Company
This customer-centric organization focuses on delivering high-quality service while continuously improving agent performance and the customer experience. By investing in people and process, they strive to empower every team member with the tools and knowledge to succeed.
Schedule
- Full-time
- Remote (California residents preferred)
- Monday–Friday, standard business hours
What You’ll Do
- Lead onboarding and ongoing training sessions for customer service representatives
- Analyze call quality, provide actionable feedback, and participate in QA calibration
- Collaborate with leadership to maintain and update training materials
What You Need
- 2+ years in customer service, with experience in training or QA roles
- Proven ability to build and deliver training programs from scratch
- Strong communication, coaching, and organizational skills
Benefits
- $50,000–$60,000/year (depending on experience, location, and skills)
- Medical, dental, and 401(k)
- Opportunity to directly shape service quality and team success
If you’re ready to be the driving force behind better customer experiences, this one’s for you.
Be the reason they sound better, do better, and stay better.
Happy Hunting,
~Two Chicks…