Job Description
Customer Services Representative
Location: Washington, United States
MultiCare Entity: MultiCare Health System
Location: Remote
Job ID #: 116527
Employment Type: Full-Time Regular
Job Category: Clerical/Admin Support
FTE: 1
Department: Pat Financial Experience INW
Shift: Day
Work Schedule: Day
Specialty: Not Applicable
Position Description
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life.
Position Summary:
The PFE Customer Service Representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the Fair Debt Collections Practices Act (FDCPA) and HIPAA regulations. The Representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patient’s financial experience.
This is an advanced level billing customer service position, working in a call center environment with limited supervision.
Minimum Requirements:
- Two (2) years of health care billing or customer service experience required OR
- One (1) year of MHS billing experience and demonstrated customer service skills
Education/Licenses/Certifications:
Additional Information
MultiCare welcomes and encourages all qualified applicants to apply. This position will work remotely but the primary residence must be within the State of Washington.