Job Description
Customer Solutions Manager
at Rockerbox (View all jobs)
United States, Remote
Are you eager to join a fast-growing tech company with a collaborative culture where your sense of humor will be appreciated? Do you thrive in a dynamic environment where you are trusted to move forward independently? Are you looking to learn and be a part of the changing e-commerce landscape?
Rockerbox is hiring a Customer Solutions Manager: this is the perfect role for someone who is looking to take the next big step in their career, who craves endless opportunities and responsibilities.
What you’ll be doing:
This is not a typical account management or solutions engineering role!
You’ll have ownership over and be accountable for client relationships
This encompasses identifying goals and use cases, to helping clients with their overall marketing strategy.
You’ll get direct experience working on enterprise software, expanding your technical and analytical skill set as much as you desire and putting yourself in a position to understand the complex solutions demanded by today’s leading marketers.
Overall you’ll get to work in a fast paced environment with high exposure where there’s no limit on what you’ll get to learn and work on.
Who we are:
Rockerbox is the single source of truth for e-commerce brands.
We help the leading DTC companies such as Rothy’s, Figs, Burton and Tracksmith better understand and optimize their marketing to continue to drive growth.
Rockerbox enables this through our SaaS platform that centralizes all of marketing spend and campaigns (paid, organic, digital and offline).
We are at the “scale” stage of our business, and we are looking for a Customer Solutions Manager to join our team.
Our company is values driven, and we’re truly excited about the growth ahead, but we don’t take ourselves too seriously. As a team, we are collaborative, transparent, and not afraid to admit when we’re wrong – we move quickly, but we are not frantic. People who enjoy working on the Attribution Services team at Rockerbox are empathetic towards clients, comfortable moving forward despite ambiguity, and process-oriented.
What you’ll be responsible for:
- Manage the overall client relationship, lead everything from status calls to platform walkthrough, QBRs, and exec strategy sessions.
- Partner with clients to understand their marketing goals and objectives, and map those to how they leverage Rockerbox. From kickoff call and onboarding through to use case expansion.
- Manage new product rollout to clients
- Contribute to the product feedback loop- providing requirements into Engineering on new use cases and analyses to be incorporated into the product.
- Identify areas for increased efficiency- from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach. And working with Product Specialists to provide requirements on tasks to automation.
Who you are:
Must Have:
- 4+ years of experience in any mix of the following roles spanning– digital marketing at a DTC company, sales/solutions engineering at a SaaS company, or any analytical marketing role
- Analytical background with the ability to easily analyze, distill, and apply learnings
- Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment. Comfortable navigating ambiguity.
- Extremely detail and process oriented with a natural inclination to standardization and automation
- Love of diving head first into a problem and investigating it until solved, and then implementing a new process or changes to avoid it next time
- Strong communication skills- both written and verbal
- Strong excel skills
- Enthusiastic, self-motivated, and extremely resourceful
- Strong work ethic and sense of humor
Nice to Have:
- Deep knowledge of both digital and traditional marketing channels
- Familiarity with ad tech and marketing tech ecosystem
- Marketing or advertising background– you’ve actively run or managed campaigns
Why you’d love us:
If you are looking for a fast-growing, low-ego tech startup that alleviates a significant client pain point, and you want to support independent brands as they compete against big players, Rockerbox is the place for you. You’ll gain deep experience in the rapidly growing DTC ecommerce ecosystem and you’ll expand your technical skillset.
You will have the opportunity to take on ownership of projects end-to-end to deliver value to clients as a trusted partner. Not least, you’ll work alongside colleagues who have a (sometimes wacky) sense of humor and who support each other to continually improve. We genuinely like each other as people, and work together to make good things happen for all of us.