Job Description
Customer Solutions Specialist – Bilingual – French-English
Location: US Remote
WEX is a world leader in payment processing and information management solutions. We have locations around the world and are proudly headquartered in Maine. As a WEX employee, your potential is UNBOUND. We invite the best and brightest to join our Contact Center Team as a Customer Solutions Specialist. Here, we work closely with our customers to help them do what they do best: achieve their business growth objectives.
Essential Duties and Responsibilities:
Customer Service
- Answer inbound calls from drivers, merchants, and fleet managers
- Assist customers with billing questions, payments, and invoices
- Resolve customer issues in a timely manner
- Deliver quality customer service with each interaction
- Troubleshoot and assist customers with online inquiries
- Perform account maintenance while ensuring proper security measures are met
- Identify accepting locations for customers to use product
- Process authorizations for merchants when appropriate
- Document accounts as needed
- Maintain compliance with policies
- Consistently meet or exceed individual Key Performance Indicators (KPIs)
- Promote programs and products available
- Maintain adherence and conformance to scheduling needs and expectations
Other Duties
- Assist with other areas of the business as needed
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Knowledge, Skills, Abilities
Minimum Required Qualifications for Consideration:
- 6 months of relevant customer service experience
- High School Diploma/GED
- Basic computer and keyboarding skills
- Positive, professional attitude and phone etiquette
- Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime
- Must successfully pass a background investigation
- Access to high speed internet
- Must have a private work space
- Must be able to connect to a physical router via cable (hardwire)
- Communicate effectively, both verbal and written in English and French
Preferred Qualifications:
- Positive attendance record in academic and/or prior work history
- History of successfully working in a team environment
- History of successfully working in a remote or work from home environment
- Demonstrated ability to handle multiple tasks and priorities in a fast paced, goal oriented environment
- Team player
- Email correspondence experience