About the Role
Title: Customer Success Advisor (English and Portuguese)
RemoteCustomer SuccessFull time
Poland
Description
Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email. Bring your expertise, and let’s create success together!
You’d be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.
About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.
Our team is made up of 350+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.
Key responsibilities:
- responding to inquiries and educating our customers on our products by chat and email
- troubleshooting problems for customers
- coordinating solutions with IT and management
- helping customers build successful businesses
- handling onboarding calls with customers
You may be the perfect fit if you:
- have excellent language skills in English and Portuguese (at least C1 level); any additional language such as Spanish, Italian, Polish, German, French or Russian would be an asset
- have online marketing acumen and preferably some technical background
- are open to new experiences and ready to acquire new information at a fast pace
- have the ability to easily handle a number of interactions at the same time
- have superior verbal and written communication skills and are ready to master your speed-typing skill
- are an outgoing “people person” with an upbeat attitude
- are ready for speaking with a customer over the phone/via Teams call