Xapo Bank is looking for a proactive, detail-oriented Customer Success Advisor based in the LATAM region (North or Central America) to join its fully remote global team. This full-time role supports clients around the world—providing fast, professional, and personalized service to ensure smooth onboarding and top-tier customer support.
✅ Position Highlights
• 100% Remote – Based in LATAM
• Full-time with flexible scheduling
• Member-focused role handling both onboarding and ongoing support
• Strong emphasis on English fluency, with Spanish or Portuguese a major plus
📋 What You’ll Own
• Respond to inquiries via email and live chat about Xapo’s products and services
• Guide prospective members through onboarding—via dashboard monitoring and Zoom calls
• Handle back-end queue management and account monitoring
• Deliver fast, friendly, and thorough customer service
• Track key metrics using internal dashboards
🎯 Must-Have Traits
• Experience in customer support (remote or fintech a big plus)
• Strong communication skills in English (multilingual preferred)
• Comfortable using tools like CRMs, Jira, Slack, and Confluence
• Familiarity with crypto and banking products is ideal
• Tech-savvy with a proactive, self-starter mindset
💻 Remote Requirements
• Fast, reliable internet
• Dedicated workspace and equipment
• Ability to follow Xapo’s device and security protocols
💡 Why Join Xapo
• Work from anywhere while impacting lives globally
• Set your own hours with flexible PTO
• Annual learning and development budget
• Join a values-driven, diverse, and fast-moving fintech team
✍️ If you thrive in remote environments, speak fluent English (and ideally Spanish or Portuguese), and want to help shape the future of digital banking, this role is built for you. Apply now and be the voice that keeps Xapo’s global clients supported and satisfied.