If you love sports and you’re the type who can calm people down, solve problems fast, and turn messy moments into loyal fans, Sleeper is hiring for a Customer Success Associate on their front-line support team.
About Sleeper
Sleeper is a sports-focused games platform with messaging at its core. Their mission is to create a digital playground where sports fans and their friends can hang out, compete, and connect.
Schedule
- Full-time
- Remote (United States)
- Shift-based schedule including weeknights and weekends (5 days on, 2 days off)
What You’ll Do
- Deliver exceptional customer support with strong product knowledge
- Support users across email, chat, and social media
- Help with user onboarding, bug reports, and usability issues
- Collect the voice of the customer and funnel feedback, feature requests, and product insights to the right internal teams
- Ask smart questions to diagnose root causes and understand user intent
- Take initiative, challenge assumptions, and contribute creative solutions
What You Need
- Strong verbal and written communication skills
- Empathy, curiosity, and solid problem-solving instincts
- Comfort working across multiple departments to get issues resolved
- Ability to work weeknights and weekends as part of rotating shifts
- Intercom experience is a plus (not required)
- Genuine Sleeper/sports fandom
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k)
- PTO
- Flexible working hours and remote work options
- Growth opportunities / career advancement
About the Team
Sleeper intentionally keeps teams small so individuals can make a real impact. Headquartered in Las Vegas, Sleeper is backed by major investors including Andreessen Horowitz, General Catalyst, and Expa.
If you’re built for customer-facing problem solving and you can speak “sports fan” fluently, this is a solid lane.
Happy Hunting,
~Two Chicks…